Customer authentication software for remote banking and telephony based commerce

Blog

• Addressing customer needs first improves the overall banking experience
  When it comes to call center operations, time is money. With contact centers handling over 50 billion customer calls each year, this is anything but an understatement. The recent article, “British IT Pro ‘Cracks’ Call Center Menus,” explores some interesting aspects of call center […]
• Authenticating caller party numbers shouldn’t be a masquerade ball
  The challenge of spotting criminals over the telephone channel often plays out like a game of cat and mouse. Crooks use false information to mask their true identities. After spoofing their caller ID to make it look like someone else is calling, they try to convince call center agents they are […]