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TrustID

Customer authentication software for remote banking and telephony based commerce

Blog

  • Making customer service your call center’s top priority
    How important is customer service to your bank? Consider this: If 68 percent of customers leave a business when they’re upset with how they were treated, customer service is something all financial institutions should place at the top of their priority list. In the article, “4 Tips to […]
  • Why banks should not overlook the call center
    We live in the digital age. While experts support investments in online banking assets, much is lost in the way of optimizing more traditional, customer-facing channels such as the call center, which isn’t going away anytime soon. According to the article, “Why Banks Should Stop Managing […]